Getting Help / Service:
702-651-HELP (4357) Local
800-630-7563 Toll-free
24 Hours/Day - 7 Days/Week
Help Desk Services
The CSN 24x7 help desk provides students, faculty, and staff with a reliable, centralized technology help desk and proven infrastructure that delivers professional customer service.
You can engage 24x7 help desk services to meet any level of need including broad support for faculty, staff, and students or specific support for an application, such as the Microsoft Office Suite. Our most common service calls cover internet connectivity, network connectivity, telephony, network and email account requests and computer hardware and software problems.
Our professionals have backgrounds in higher education IT and private sector call center management. The CSN Help Desk applies the customer service methodologies and technologies from large call center operations to support higher education.
You can reach the CSN help desk 24x7 at 702-651-HELP (4357) or toll free at (800) 630-7563.
Service Features:
- 24x7, year-round service coverage
- Seamless support through a dedicated toll-free phone number
- Ability to submit requests via the web
- Live, professional customer support representatives with expertise in network or internet connectivity, ERP functionality, e-learning system support and desktop computer troubleshooting
- Tracking and reporting system customized for higher education
- Performance and quality assurance tracking
- Ready access to a person, not a voice mail box
Service Benefits
- Ability to meet faculty, staff, and student demands for service during off-hours
- Increased reliability of campus technologies
- Tight integration with the on-site support teams, using a shared Help Desk issue-tracking database
