Sunday, September 05, 2010

Administration

 

Student Retention Services – For Parents


FERPA Guidelines
Campus Resources for Student Success

Parent FAQ’s

What do you mean you can’t tell me my student’s grades? I pay the bills!
Sorry, due to the Family Educational Rights and Privacy Act, Federal Law 20 U.S.C 1232g, (FERPA) Law, it is illegal for any CSN employee (faculty or staff) to share information about your student if he or she is at least 18 years of age. Thus, we are unable to release information about grades, attendance, financial information, health/counseling or disciplinary records, etc. without permission from your child.

With regard to grades DURING the semester, the College does not collect grade or course progress information from faculty members until the semester is complete. You should encourage your student to carefully examine the syllabus for every class to see how grades are determined – and to write down EVERY grade on every assignment (as well as any dates that class were missed) on the syllabus to help track his/her own grades during the semester.
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My student is thinking about dropping out of school. What should I do?
The mission of Retention Services is to help students successfully complete their classes. If your son or daughter is running into problems, please encourage your student to make an appointment with our office so we can sit and down and discuss what is going on. Often students are lost and frustrated, which results in them wanting to give up and discontinue their studies at CSN.

We are skilled in helping the student determine the root of the problem – be lack of motivation, inadequate study skills, poor time management, peer influences, personal issues, and more!  Although in most instances we are able to help students, when we believe the situation is beyond our realm of expertise, we are happy to place a referral and work with them on identifying other resources that could provide assistance.  We won’t let them go that easy !!!.
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I am not happy with my student’s grades last semester. How can I help?
If your student did not do well last semester, please encourage him/her to speak to an academic advisor/counselor, especially if he/she needs to retake a course. It is important that your student does not “self advice” or take advice from his or her friends. In an effort for them to complete their course requirements and graduate/transfer in a timely manner, it is a must that they see their academic advisor/counselor once or even twice a semester at the minimum. If your student does not know the name of his/her academic advisor, please encourage him/her to contact the Counseling Department [See Resources for Student Success for contact information].

In addition, we offer numerous services to help students succeed! Encourage your son or daughter to visit Retention Services to learn study skills and how to be more successful in and out of the classroom, form study groups, meet with faculty members during office hours, get tutoring, or take advantage from a variety of campus resources. Good luck!
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Should my son/daughter work while in school?
If your son or daughter must work, we encourage that he or she get an on-campus job. Research shows that students who work part-time ON CAMPUS are the most successful college students (Astin, 1975). Working on-campus will help them meet people who can assist them when they have problems. Campus jobs are also more flexible than off-campus employment, especially when it comes to setting aside time to accommodate their work and school schedules. Part-time work also forces students to manage their time between classes, work, studying, and fun!

Please keep in mind students who work off-campus, especially full-time off-campus, are at the greatest risk to leave school without completing a degree program (Astin, 1975). A good rule of thumb to keep in mind is:

 

 Work/extracurricular activities  Credit Load
 40 hrs +  /week  6 or less
 20-30 hrs /week  6-9
 20 hrs or less /week  12-15

 If your student must work off campus, be sure he/she takes advantage of tips and resources to help him/her be successful. These students have to work harder than others to complete degrees while juggling work and other commitments.

To find a list of on-campus jobs, please encourage your student to visit the Student Financial Services on their campus. [See Resources for Student Success]
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How can I encourage my student to get more involved in campus activities?
There is always something going on at CSN. If they are interested in getting involved in a CSN club or organization OR even considered starting their own, please encourage them to visit the Student Life and Leadership Development Office [See Resources for Student Success]. Clubs are always looking to get new members – so students should e-mail the group president for additional information and meetings or upcoming event information. Most events are FREE and open to ALL CSN students. for contact information [link to
 

Encourage your student to GET INVOLVED in at least one organization on campus. Research shows that students who are involved with at least one campus organization are more likely to graduate from that school! Being involved on campus helps students make important connections to the College community (Astin, 1975 and 1993; Hossler, 1984; Tinto, 1993).
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My son/daughter has tried to contact his/her professor on numerous occasions. Is it OK for me to call for my son/daughter?
As college students, especially first-year students, we encourage students to take a great initiative in their academic success. Although your son or daughter may truly need and appreciate your help, it’s important that they learn the importance of problem solving and dealing with many issues on their own. Retention Services can actually help your student learn how to properly interact with faculty and how to handle him/herself in case of conflict with an instructor.

On of the first things we ask students who visit our office is: How many times did you contact your professor? If a student gives up after one phone call, that’s not good. Some of our professors are adjuncts, teach on other campuses, and/or have another job during the day.

Please encourage your son or daughter to not only call the professor, but also send an e-mail and visit during assigned office hours if experiencing any problems (office hours are typically on every course syllabus and on the faculty members’ office door). In addition, instructors list all of their contact information on the course syllabus and on their website if they have one.

It also wouldn’t hurt if they leave a message with the department’s administrative assistant. Sometimes he or she may see the professor throughout the day and will remind them that a student is looking for him or her.

If after several attempts they are still unable to get in touch with someone, please encourage them to call or stop by Retention Services so we can try to rectify the situation. Faculty members usually won’t respond to a parent, as they see that as the students’ responsibility.

 

Cheyenne Campus
Student Retention Services
West Charleston Campus
Student Retention Services
Henderson Campus
Student Retention Services
3200 East Cheyenne Ave.
Room 1111-F
N. Las Vegas, Nevada   89031
Phone: (702) 651-2626
6375 West Charleston Blvd
Bldg B - Room 119
Las Vegas, Nevada  89146
Phone: (702) 651-7367
700 College Drive
Bldg. B - 130
Las Vegas, Nevada   89015                 
Phone: (702) 651-3103
 E-Mail: studentretention@csn.edu  E-Mail: studentretention@csn.edu  E-Mail: studentretention@csn.edu
Hours of Operation on each campus are Monday thru Friday, 8 am to 5 pm.