Monday, April 21, 2014

Office of the Registrar

 

MyCSN Student Frequently Asked Questions

Enrollment cancellation and Financial Aid questions

 

What is MyCSN?

The "MyCSN” student portal is a "one-stop" gateway for accessing many college applications and tools.
Through the portal, you have access to the following:
  • 24/7 Access
  • An informative Checklist of "to do" items
  • Readily available access to all communications from the college
  • Shopping cart style registration convenience
  • Advanced planning tools
  • Much more...

Click here to access MyCSN

I'm a new CSN student, how do I get a MyCSN login and password?

New students will be e-mailed their MyCSN login information to the e-mail they provided on their application for admission. Admission emails are sent on the same day the admission is processed.
 

I'm a former CSN student, how do I get a MyCSN login and password?

  • Returning students should have already received emails with their new NSHE ID and password. These emails were sent to the email address you provided in the old C# system. If you have not received your login and password then please call the Registrar's office at 702-651-5610.
  • If your last class at CSN was prior to Fall 2009 then you will need to reapply for admission to receive your login and password.

I can’t log in to the MyCSN student portal. What should I do?

 
  • Verify that you are entering the correct username and password
  • Verify that you are using the correct MyCSN student portal
  • If you don’t know your username and or password, you may retrieve it using the online self-service tools

I forgot MyCSN login and/or password. How can I retrieve it?

Forgotten MyCSN ID and passwords can be looked up or reset using the self-service tools.

If you are unable to reset your password or have forgotten your NSHE ID and cannot obtain it from the self-service tool, please call the Help Desk at 702-651-HELP for further assistance.

What is my priority registration date?

To find your assigned registration date, login to your MyCSN Student Center. Your registration date will appear under Enrollment Dates, which is on the right side of the page. (Step-by-step visual guide)

I placed classes in MyCSN’s shopping cart. How do I completer the registration process?

You must complete the registration process to ensure your place in classes.

To complete your registration:

  1. Log in to MyCSN.edu 
  2. Select the 'Student Center' link
  3. Select your shopping cart
  4. Select the classes you wish to enroll in by checking the box next to the class
  5. Click the 'Enroll' button
  6. Click the 'Finish Enrolling' button to complete the process
  7. Remove classes that you are not planning to enroll in using the delete button  

What will happen to the “C” number?

The use of the legacy student ID, "C" number, will be phased out during the coming year, and the ten-digit NSHE ID will be used instead of "C" number.

I have been told to clear my browser cache, what does that mean?

Since MyCSN is a web-based system, the process of storing your navigation history in your Internet browser system can sometimes affect your experience in MyCSN.

Internet Explorer 8
  1. Once your browser is open, click the Tools menu.
  2. Click on Delete Browsing History...
  3. Select Temporary Internet Files.
  4. Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).
  5. If you want the browser to automatically clear the cache whenever you close it, click the Advanced tab. Click to check the box next to the Empty Temporary Internet Files folder when browser is closed option (in the section labeled Security). Click OK. This will delete everything except cookies.
Internet Explorer 7
  1. Once your browser is open, click the Tools menu.
  2. Under the Temporary Internet Files heading, click Delete files...
  3. Click Yes when you see the prompt asking if you are sure you want to delete all temporary files.
Firefox 3.5/3.6
  1. Click the Tools menu, then select Clear Recent History.
  2. Choose the time range of cache you'd like to clear.
  3. Click on Details and make sure Cache is checked.
  4. Select Clear Now.

How do I turn off Pop-Up Blockers? 

Internet Explorer
  1. Go to the Tools menu and select Pop-up Blocker >> Pop-up Blocker Settings...
  2. Enter the name of the site to allow and click Add:
Google Toolbar
  1. Navigate to the web page in question.
  2. Click the Google Pop-up Blocker toolbar icon.
  3. Google will remember to allow Pop-ups from this site and the icon will change to reflect that Pop-ups are OK
Firefox
  1. Open the Tools Menu and click on Options.
  2. Click on the Content tab.
  3. Remove the checkmark from beside the Block Popup Windows option.
  4. Click OK to close the window. 

What Operating Systems/Browsers are supported by MyCSN?

Internet Explorer is recommended as the browser of choice.
 

 

Supported Browsers for MyCSN
Operating System
Internet Explorer
Firefox
Safari
Windows XP
7, 8
 
3, 3.5
Windows Vista
7, 8
 
3, 3.5
Windows 2003
7, 8
 
3, 3.5
Windows 2008
7
 
3
Mac OS X 9
 
3
 
Mac OS X 10.4
3, 3.5
 
3, 4, 2.0.4
Mac OS X 10.5
3, 3.5
 
3, 4
Mac OS X 10.6
3.6
 
4

 

 

If the new information system is going to be used by all NSHE institutions, does this mean that courses I took at other institutions will show up on my record? Will this eliminate the need for me to get transcripts?

The new system will allow for syncing of information between institutions and the electronic delivery of transcripts from one institution to another, but it is still a student-initiated decision to have a transcript sent from one institution to another. Most schools will require that you arrange to have all previous coursework sent to the most recent institution you are attending. MyCSN will not replace each institution’s transcript request process and associated costs.
 

How was this new system funded?

Funding for this project was made possible through the support of the students of NSHE, the Board of Regents, and the Nevada Legislature.
 

What security measures does the new system have to protect my personal information (SSN#, DOB, address, etc.)?

MyCSN is a secure system. Your social security number is masked and all CSN faculty or staff with access to your information are required by law to comply with your rights as a student.
 

What are the benefits of the switch to MyCSN?

 MyCSN gives you access to your information 24 hours a day, seven days a week through a web-based application. MyCSN is easy to use and helps you take care of business more efficiently.
 

What is enrollment cancellation and why and how does it happen?

Every registered student has received an e-mail notifying them that payment for classes is due on Aug. 11. Those who have not paid by Aug. 11 will lose their enrollment in all classes, with the exception of those who are receiving financial aid or those who have established a payment plan with the Cashier’s Office. Students who are eligible for loan funds will not be subject to enrollment cancellation if they submit a loan application by Aug. 8 for preliminary loan eligibility review.

Enrollment cancellation is a necessary process. It happens so that students, who have enrolled in classes that they do not intend to take or pay for, are purged from the system to make room for other students who want to successfully complete their education at CSN.
 

I am not eligible to receive financial aid grants, but cannot afford to pay the entire tuition bill. How can I protect my enrollment from being cancelled on Aug. 11?

If you received notice that you are not eligible for a financial aid grant, you may apply for loans. Students who are eligible for loan funds will not be subject to enrollment cancellation if they submit a loan application by Aug. 8 for preliminary loan eligibility review to Student Financial Services.

You may also establish a payment plan with the Cashier’s Office to protect your enrollment.
 

How do I establish a payment plan?

Contact the Cashier’s Office. A payment plan requires a first payment covering one-third of the tuition and all of the student fees. Additional payments until the sum of your bill has been paid are required at later dates.
 

I will receive financial aid. How do I know if my enrollment will be protected from cancelation on the Aug. 11 bill due date?

If you receive financial aid, including loans or grants, Student Financial Services will place a hold on your account so that you will not lose your classes on or after Aug. 11. Student award notifications will go out Aug. 8. Notifications will be e-mailed to students in batches over the course of several days and will be available for you to view immediately in your MyCSN Communication Center after Aug. 5. If you receive a notification of an award, you will not lose your enrollment on the Aug. 11 bill due date.

If you have received notice that you are eligible for a student loan through your MyCSN To-Do List, then you will also not lose your enrollment status.

Please understand that being held in classes by Student Financial Services does not guarantee financial aid payment. If further review should determine that you are not eligible for financial aid, you will be financially responsible for the accrued enrollment cost.
 

I was purged from my classes on Aug. 11, when can I re-register?

Following the Aug. 11 payment due date, you will not be able to register for classes until 12:01 a.m. on Aug. 15 while the system cancels the enrollment for students, who have not yet paid. It is important that if you enroll in a class on or after Aug. 15 that you pay for it the same day you registered for the class or you will lose your enrollment in ALL of the classes for which you registered.

This applies to students who have established a payment plan. You must pay the difference of the new class or you will lose ALL of your classes for which you have previously enrolled.

This does not apply to those students who are receiving financial aid. SFS will continue to hold your classes for you until the first disbursement date.

Demand for classes often exceeds capacity. Please note the wait to register in person at CSN campuses on and after Aug. 15 can be significant. In addition, attempts to enroll online on and after Aug. 15 can also require waiting if user demand exceeds the capacity of the enrollment system.