Protect Your CSN Account
Your CSN account is your key to vital college resources and personal data. We use Multi-Factor Authentication (MFA) to keep your information secure and make password recovery seamless.
As cybersecurity threats evolve, CSN will be upgrading to stronger, modern verification methods—like authenticator apps and passkeys—while phasing out less secure legacy options like phone calls and text messages.
Why Update Your Security?
- Stronger Protection: Modern verification methods shield your account against modern security threats far better than older text or call methods.
- Faster Recovery: Self-service password reset lets you regain access independently without needing to contact the Help Desk.
- A Smoother Experience: Transitioning to authenticator apps gives you a more convenient and reliable sign-in process.
Don't Get Locked Out!
Make sure you add a second MFA method, verify it works, and update your Security Info page under your account before you:
- Replace your phone
- Trade in your phone
- Reset your phone
- Lose access to your phone number
FAQs
MFA adds an extra layer of security by requiring more than one way to verify your identity.
MFA helps protect your account and makes it easier to recover access if you forget your password.
Security threats continue to evolve. Newer verification methods provide stronger protection and a more convenient user experience.
Yes, they could. CSN may introduce new authentication options and retire older methods as technology and security standards evolve.
You may need to update your verification methods to maintain access to your account.
If your lost phone was your primary MFA method, you may not be able to complete sign-in verification. To reduce the risk of being locked out, register at least two MFA methods on your account.
If you lose your phone and cannot sign in:
- Try signing in using another registered MFA method.
- If you no longer have access to any registered MFA methods, contact the OTS Help Desk for assistance.
- After regaining access, remove the lost device from your Security Info page and register your new device.
If you are enrolled in self-service password reset, you may be able to reset your password without contacting the Help Desk.
