Your CSN account is your key to vital college resources and personal data. We use Multi-Factor Authentication (MFA) to keep your information secure and make password recovery seamless.
Quick Start
- Log in to your Security Info
- Select Add sign-in method.
- Add Microsoft Authenticator or a passkey.
- Follow the prompts.
- Always keep your information updated before you change phones or devices.
Tutorials and Guides
- Setting Up Microsoft Authenticator
- Creating a Passkey
- Getting a New Phone? Don't Lose Access to Your CSN Account
- Change Your Multi-Factor Authentication (MFA) Options
- Set Up Password Reset Verification
- I Lost my Phone/Device - Now What? - You will need to call the help desk for assistance.
Keep Your Account Accessible
Before changing or replacing a phone or authentication device:
- Add a backup authentication method.
- Verify your authentication methods are working.
- Review and update your Security Info settings.
Need Help?
The Office of Technology Services is available 24 hours a day, seven days a week, to assist you.
Choose any of the following support options:
- Self-Submit: www.csn.edu/helpdesk
- Email: help.desk@csn.edu
- Phone: 702-651-HELP (4357)
- Chat (7am-9pm PT M-F)
FAQs
MFA adds an extra layer of security by requiring more than one way to verify your identity.
MFA helps protect your account and makes it easier to recover access if you forget your password.
Security threats continue to evolve. Newer verification methods provide stronger protection and a more convenient user experience.
Yes, they could. CSN may introduce new authentication options and retire older methods as technology and security standards evolve.
You may need to update your verification methods to maintain access to your account.
If your lost phone was your primary MFA method, you may not be able to complete sign-in verification. To reduce the risk of being locked out, register at least two MFA methods on your account.
If you lose your phone and cannot sign in:
- Try signing in using another registered MFA method.
- If you no longer have access to any registered MFA methods, contact the OTS Help Desk for assistance.
- After regaining access, remove the lost device from your Security Info page and register your new device.
If you are enrolled in self-service password reset, you may be able to reset your password without contacting the Help Desk.