CSN uses Multi-Factor Authentication (MFA) to keep your account secure. MFA is a two-step process to ensure security for your CSN account. In addition to your password, there will be a second step in which you’ll verify your identity with the Microsoft Authenticator app on your mobile device. The sections below walk you through how to set up, and update (if needed), your verification method.
If you are unable to complete any of the steps below, please submit a help desk ticket here, and someone will contact you for accommodations.
MFA Instructions
When you are signing into Office 365 for the first time, you will be prompted for additional information to set up your Multi-Factor Authentication (MFA) method:
Microsoft Authenticator Setup:
1. In a web browser, navigate to portal.office.com.
2. Once you enter your sign-in information, you will be taken to a screen that says "Keep your account secure", which prompts you to download the Microsoft Authenticator app on your mobile device from either the Apple App Store or the Google Play Store.
3. After installing the Microsoft Authenticator app, click Next to continue the setup process.
4. Open Microsoft Authenticator on your phone, sign in using your credentials, and then tap the plus icon after signing in.
5. Click on Work or school account on the “Add account” screen on the phone.
6. Then click Next on the “Set up your account” screen.
7. Select the Scan QR Code option on the pop-up screen on the phone.
8. Use your mobile device to scan the QR and then click Next in the “Scan the QR code” screen.
9. Enter the code that is displayed on the “Let’s try it out” screen in the prompt on your mobile device in the Authenticator app.
10. The screen will confirm that process was completed successfully. Once you see the screen below, click Next.
11. On the “Success!” screen, click Done to complete the MFA enrollment process.
Video Instructions: Use the following link for step-by-step instructions on setting up the mobile app: Microsoft Authenticator App Set-up
How to Update Your Verification Method
1. Sign in to Microsoft 365 Security Info with your CSN Account credentials: https://mysignins.microsoft.com/security-info
2. Click on the + Add sign-in method button
3. Select Microsoft Authenticator and follow the on-screen instructions to complete the setup.
4. Download and install the Microsoft Authenticator app on your mobile device if you don’t already have it, then click Next.
5. Click Next on the “Set up your account in app” pop-up.
6. In the app, either follow steps 4-7 from the First Time Set Up section above or hit the blue circle in the bottom right corner of the Authenticator app to scan the QR code.
7. Once you’ve scanned the QR code, click Next.
8. Enter the number provided in the Authenticator app on your device.
9. Once the Authenticator has been added, click the Done button.
SMS/Voice Setup:
- In a web browser navigate to portal.office.com
- Click Next on the following “More information required” screen.
- On the “Keep your account secure” screen, Click on I want to setup a different method
- On the “Choose a different method” pop up screen, select phone.
- Click Confirm.
- On the “Keep your account secure,” you will enter your mobile phone and select either “Text me a code” or “Call me.” Text me a code, will send a text message to your phone with a number. Call me, will call your mobile phone or landline, depending on the number you entered. Once you have selected the option, click Next.
- You would receive a text message if you selected text. Enter the number in the screen below and click Next.
- Click Next on the following screen.
- Click Done on the following screen to complete your MFA enrollment.
Call my cell:
If you select the phone call method, you are setting up your MFA authentication to call you when you want to authenticate. It is recommended to use a mobile phone that you always have with you, so you can authenticate no matter where you are located. You will need to be able to access the phone during configuration. You will also enter a backup phone number that will be used if the first phone number is not answered or goes to voicemail.
Call my office phone:
Your CSN Office phone number will be pre-populated in the additional security verification page. This option does required that you are near your office phone during authentication into Office 365. You office phone will receive a phone call and you will be prompted to accept or deny your login.
When accessing CANVAS users will be asked to authenticate their CSN accounts via MFA. Enter your CSN email followed by your current AD password. You will then be prompted to select your MFA verification of choice (i.e. text, call, mobile app).
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