Academic Coaching Services For Parents

FERPA Guidelines and Your Child's Privacy

Due to the U.S. Family Educational rights and Privacy Act (FERPA), it is illegal for any CSN faculty or staff member to share information about your student if he or she is at least 18 years of age or over, regardless of you paying the school bills.  Protected information includes, but is not limited to grades, class schedules, attendance, financial information, health/counseling and disciplinary records.  The only way CSN will release information to third parties (i.e. you the parent) is with prior written consent from the student.  If your child wants to give you permission to access his/her educational records, the student must complete the Academic Records FERPA Release Form.
Campus Resources for Student Success

Parent FAQ’s
  • What to do if my student is thinking about dropping out of college?
  • How can I help if I am not happy with my student's grades last semester?
  • Should my son/daughter work while in school?
  • How can I encourage my student to get more involved in campus activities?
  • My son/daughter has tried to contact his/her professor on numerous occasions. Is it OK for me to call for my son/daughter?

What to do if my student is thinking about dropping out of college?

If your son or daughter is running into problems please encourage your student to make an appointment with Advising and Academic Coaching Services.  Frustration and feeling lost commonly leads students to want to give up college, a decision they would regret for the rest of their lives.  Success Coaches are skilled in helping students determine the root of problems sometimes brought on by uncertainty about a college major or career, lack of motivation, inadequate study skills, poor time management, peer influences, and personal issues.  By meeting with a Success Coach your student can find support, get advice, learn how to navigate the college system, explore careers, and access valuable resources.
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How can I help if I am not happy with my student's grades last semester?

If your student did not do well last semester, please encourage him/her to speak to an academic Advisor/Success Coach to learn study skills and how to be more successful in and out of the classroom, form study groups, communicate effectively with faculty members, get tutoring, or take advantage from a variety of campus resources. It is important that  your student does not "self-advise" or take advice from friends and family members, who although well-intended, lack the knowledge and skills of a Success Coach.
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Should my son/daughter work while in school?
If your son or daughter must work, we encourage getting a job on campus. Research shows that students who work part-time ON CAMPUS are the most successful college students because they meet staff who can help them get the most out of college. Campus jobs are also more flexible than off-campus employment, especially when it comes to setting time aside to accommodate their work and school schedules.  Part-time work also forces students to manage their time between classes, work, studying, and activities.

It is also important to know that students who work off-campus, especially full-time off campus, have the highest risk of leaving school without completing a degree program.  To balance school and work, the rule of thumb recommends:

 Work/extracurricular activities  Credit Load
 40 hrs +  /week  6 or less
 20-30 hrs /week  6-9
 20 hrs or less /week  12-15

 If your student must work off campus, be sure he/she takes advantage of tips and resources to help him/her be successful. These students have to work harder than others to complete degrees while juggling work and other commitments.

To find a list of on-campus jobs, please encourage your student to visit the Student Financial Services on their campus.

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How can I encourage my student to get more involved in campus activities?

Research shows that students who are involved with at least one campus organization are more likely to graduate from college.  Being involved on campus helps students make important connections with the CSN community.  You will be happy to know that there is always something going on at CSN and most activities are FREE.  If your student is interested in getting involved in a CSN club or organization OR even considered starting their own, please encourage him/her to visit the Student Life and Leadership Development Office.

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My son/daughter has tried to contact his/her professor on numerous occasions. Is it OK for me to call for my son/daughter?
Although your son or daughter may truly appreciate our help, it's important that they learn the importance of problem solving, having initiative, and dealing with issues on their own.  Academic Coaching Services can actually help your student learn how to properly interact with faculty and how to handle him/herself in case of conflict with an instructor.

However, you may help by encouraging your son or daughter to not only call the instructor, but also send an e-mail and visit during assigned office hours if experiencing problems (office hours are typically on every course syllabus and on the faculty members' office door).  In addition, instructors list all of their contact information on the course syllabus and on their website if they have one.  It also wouldn't hurt if they leave a message with the department's administrative assistant.  Sometimes he or she may see the instructor throughout the day and will remind them that a student is looking for him or her.

If after several attempts your child is still unable to get in touch with someone, please encourage your student to call or stop by the Academic Coaching Services office on his/her campus so we can try to rectify the situation.

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