You are here

Accessibility - Documents - Correcting the "Other elements alternate text- Failed" issue

Back to Wiki

This error usually occurs with older pdfs or ones that were produced from a scan of a paper copy. There are a few different ways of correcting this issue so I will try and cover the common ones below. If you use this wiki and find it does not correct your issue(s), please contact web services to troubleshoot your specific issue.

There are two terms used in this wiki that need to be clarified:

Reading Order Pane: This is the popup window that appears when you select "Reading Order" from the right-side options of the Accessibility menu in Acrobat.

Reading Order Pane

Reading Order Panel: This is the list of items shown on the left hand side of the screen with the icon Reading Order Panel Icon that is used to re-order the items on a given page.

Reading Order Panel

Steps to Correct this Error

In this example, I will be covering step from a document that was scanned in and the elements from this error are picked up by Acrobat from the ink marks on the page. These instruction assume you have your document open in Acrobat, have run the accessibility check, and have this error shown in the accessibility errors list.

  1. Open the list of elements erroring out. Use the small arrow to the left of the "Other elements alternate text" error.
    Expanded list of Other Elements Alternate Text error
     
  2. Click on the first element. the page should scroll down to and highlight the errored item. If it scrolls but you dont see a highlight, it could be because the item has a zero width and height.
  3. Now comes the part where we have to fork out the possible corrective actions. Start with the first one and if it does not work move to the next.
    1. Right click on the item and choose "Show in Tags Panel". If you get the error "The selection was not found in the Tags panel." then try the next step.
    2. Right click on the item and choose "Show in Content Panel". If you get the error "The selection was not found in the Content panel." then try the next step.
    3. Select the errored item in the "Other elements alternate test" list. Open the Reading Order Pane. The item should be shown with a box around it and a number in the upper-left corner. then, on the Reading Order Pane, select the button "Show Order Panel". The order panel shows on the left and the number of the item should be listed there.
    Now, based on the step above that worked for you, follow the appropriate set of steps below for that solution.

Shown in Tags Panel (a)

With this solution, when you selected "Show in Tags Panel", the tags panel was opened and the item was highlighted in it.

  1. Determine if the item shown is a figure you need to keep. Is it an actual image or is it a figure derived from some random scan ink mark on the page?
  2. If you can delete it, right click on the tag and select "Delete Tag". The item should be removed and you can re-check the Accessibility error list to see if the total items in the list drops by 1.
  3. If you need to keep the item, right click and select "Properties". In the popup, add in the item's alternate text in the the Alternate Text field then close the popup. You can now re-check the Accessibility error list to see if the total items in the list drops by 1.

Shown in Content Panel (b)

With this solution, when you selected "Show in Content Panel", the content panel was opened and the item was highlighted in it.

  1. Determine if the item shown is a figure you need to keep. Is it an actual image or is it a figure derived from some random scan ink mark on the page?
  2. If you can delete it, right click on the content item and select "Delete". The item should be removed and you can re-check the Accessibility error list to see if the total items in the list drops by 1.
  3. If you need to keep the item, right click and select "Properties". In the popup, select the "Tag" tab and add in the item's alternate text in the the Alternate Text field then close the popup. You can now re-check the Accessibility error list to see if the total items in the list drops by 1.
  4. If the item is still shown in the error list, you may need to Recreate the item with the Reading Order Pane.

Correcting Item with Reading Order Pane (c)

NOTE: These are NOT the instructions for Re-creating an item using the Reading Order Pane as described in step 4 of "Shown in Content Panel" above.
If your last resort to step "C" above was to use the Reading Order Pane to identify the errored item, then follow the steps below.

  1. With the Reading Order Panel shown and the list of items within it, find the one numbered with the same number as found in step "C" above. This is the culprit item.
  2. Determine if the item shown is a figure you need to keep or delete.
  3. To delete the item, right click on the item in the Reading Order Panel list and select "Delete selected Item Structure". The item should be removed and you can re-check the Accessibility error list to see if the total items in the list drops by 1.
  4. If you want to keeop the item, you will need to Recreate the item with the Reading Order Pane. Once these steps are completed, re-check the Accessibility error list to see if the total items in the list drops by 1.