Overview

Accessing Your Voicemail

Download Voicemail and Shortcut Keys PDF

  1. Press the message button
  2. You do not need to enter your extension
  3. Enter your PIN when prompted
  1. Dial your assigned phone number: 702-651-your assigned extension
  2. During/after greeting, press *
  3. Enter your ID (your extension), then # then enter your PIN number followed by #

Call Forwarding

From your  CSN Phone

  1. From your CSN phone, press "forward" button (bottom of screen)
  2. Enter 9+ phone number you are forwarding to (must be a local #)
  3. Confirm, screen should show your calls are being forwarded and the number

*To end forwarding, press the “end forward: button on phone.

  1. From your CSN phone, press "forward" button (bottom of screen)
  2. Enter 9+ phone number you are forwarding to (must be a local #)
  3. Confirm, screen should show your calls are being forwarded and the number

*To end forwarding, press the “end forward: button on phone.

Voice Mailbox Tasks

The following documentation covers the how to perform tasks while in your voice mailbox.

Main Menu

TaskKey
Hear new messages1
Send a message2
Review old messages3
Change setup options4
List Meetings5
Exit6
Help7

During Message Menu - While listening to a message

TaskKey
Restart message 1
Save 2
Delete 3
Slow playback 4
Fast playback 6
Rewind message 7
Pause/resume 8
Fast-forward 9
Fast-forward to end #
Save as is # » #
Return to Main menu *

After Message Menu - After listening to a message, press

TaskKey
Replay message 1
Save 2
Delete 3
Forward message 5
Save as new 6
Rewind 7
Play message properties 9
Save as is #
Return to Main Menu *

Shortcuts - While listening to the Main menu, press

TaskKey(s)
Change greetings 4 » 1
Turn on/off alternate greeting 4 » 1 » 2
Change message notification 4 » 2 » 1
Choose full or brief menus 4 » 2 » 3
Change phone password 4 » 3 » 1
Change recorded name 4 » 3 » 2
Change call transfer 4 » 4

While listening to a message, press

TaskKey(s)
Skip + delete message # » 3
Skip + reply # » 4
Skip + reply to all # » 4 » 2
Skip + forward message # » 5
Skip + save as new # » 6
Skip + play message properties # » 9
Skip + save as is # » #
Return to Main Menu *

After listening to or recording a message, press

TaskKey
Send message #
Play message 3
Re-record 4
Add to message 5
Discard message 6

Setup Options

Press 4 in the Main Menu options to access the Setup Options menu

Greetings - 1 Pressed

TaskKey(s)
Re-record greeting 1 » 1
Alternate greeting on/off 1 » 2
Edit greetings 1 » 3
Edit standard greeting 1 » 3 » 1
Edit closed greeting 1 » 3 » 2
Edit alternate greeting 1 » 3 » 3
Edit busy greeting 1 » 3 » 4
Edit internal greeting 1 » 3 » 5
Edit holiday greeting 1 » 3 » 6

Message Settings - 2 Pressed

TaskKey(s)
Set message notification 2 » 1
Set pager 2 » 1 » 1
Home phone 2 » 1 » 2
Work phone 2 » 1 » 3
Mobile phone 2 » 1 » 4
Menu style 2 » 3
Enable brief menu 2 » 3 » 1
Private lists 2 » 4
Hear private list 2 » 4 » 1
Change names of private list 2 » 4 » 2

Preferences - 3 Pressed

Task Key(s)
Change PIN 3 » 1
Change recorded name 3 » 2
Directory listing 3 » 3

Transfer Settings - 4 Pressed

TaskKey(s)
Standard transfer rule 4 » 1
Send to Voicemail 4 » 1 » 2
Change number call is transferred to 4 » 1 » 3
Alternate transfer rule 4 » 2
Enable 4 » 2 » 1
Send to Voicemail 4 » 2 » 2
Change number call is transferred to 4 » 2 » 3
Closed transfer rule 4 » 3
Enable 4 » 3 » 1
Send to Voicemail 4 » 3 » 2
Change number call is transferred to 4 » 3 » 3