Phase One (Enroll) Complete
Target completion: Jan 4, 2023
- CRM Replacement
- Consolidate channels of Communications
- Prospect & Applicant Portal
- Events Management
- Training
Divisions
- Student Affairs
- Marketing
- International Center
Project updates
Complete
In Process
Phase 2 (Effectiveness) In Process
Completion date: Feb 2024
- Case Management
- Appointment Booking & Scheduling
- Line/Queueing Management (Stream)
- Training
Divisions
- DWED
- Student Affairs
- Academic Affairs
- Faculty
- Marketing
- International Center
Pending Initiation
Phase 3 (Retain) Pending Initiation
Target Completion Date: TBD
- Apprenticeship/Partner Registration
- Degree Planning
- Admissions Optimizer
- Student Experience Hub
- Career Planner
Divisions
- Student Affairs
- Academic Affairs
- Faculty
- Marketing
- International Center
Phase 4 (Enhance) Pending Initiation
Target Completion Date: TBD
- Chatbots & Knowledge Base
- Retention (Portrait & Foresight)
- All Nudges
- Payments
Divisions
- Student Affairs
- Academic Affairs
- Faculty
- Marketing
- International Center
FAQ
What is the CRM system?
The Constituent Relationship Management (CRM) system, named Greymatter, is a comprehensive tool designed to transform how CSN interacts with its students. The CRM system elevates the student’s experience by providing personalized, seamless interaction at every stage of the student journey, from initial prospecting to graduation.
Why is CSN implementing a new CRM?
CSN is implementing the new CRM system to enhance the quality of student interactions and to create a student-focused environment. The system allows for better tracking, management, and understanding of the student journey. It offers a suite of marketing tools to improve student engagement.
How will the CRM system impact the student experience?
The CRM system aims to enrich the student experience by providing personalized, comprehensive support. It leverages AI and digital tools to deliver a more tailored academic journey. Every student’s needs and learning patterns are considered through the CRM, leading to more effective and personalized academic support.
What does the CRM system mean for faculty and staff?
For faculty and staff, the CRM system means a more efficient, effective way to support student success. It provides a full suite of marketing tools to improve student engagement. Faculty and staff will have a single, integrated place to manage their interactions with students, access comprehensive student data, and use this information to provide better support.
Who can I contact if I have more questions or need help with the CRM?
For any further questions or assistance with the CRM system, you can contact us at: DxS.SEED@CSN.EDU