What is CRM?

CRM stands for Customer Relationship Management and, for CSN, is comprised of two enterprise systems- Hobsons Radius and Starfish Early Alert/Connect.

The Radius enterprise system will aid CSN faculty and staff in managing the Student Life Cycle-Engagement, Enrollment, Support and Retention- through student relationship management.

The Starfish Early Alert and Connect enterprise system, which CSN will call MyCoyotePLAN (Personal Learning and Advising Network), serves as the student success and advising system for CSN. MyCoyotePLAN will facilitate meaningful engagement between students and the campus community by providing students with access to a comprehensive support network to achieve their academic goals.

Customer Relationship Management Diagram



MyCoyotePLAN: E-Alerts