GoCSN

Go to go.csn.edu and log in using your CSN username and password, followed by CSN’s Multi-Factor Authentication (MFA). This is the same secure login process used for other CSN systems.

No. You can select "Skip Now" and continue using GoCSN.

If you skip setup:

• You can still reset your password using email if you know your password and have access to your CSN email.
• The setup prompt will appear again after approximately 7 days.
• You can choose to set up Microsoft Authenticator at any time.

Microsoft Authenticator is recommended because it provides a more secure way to recover your account and reset your password.

If you’re having trouble logging in, try the following:

• If you recently validated your account as a new user, it may take up to 1 hour for your account to sync. Please try again at a later time.
• Double-check if you typed your username and password correctly (Make sure Caps Lock isn’t turned on)
• Ensure your Multi-Factor Authentication (MFA) method is accessible and you are using the correct authentication. To learn more about Multi-Factor Authentication (MFA) at CSN or to update your verification methods visit: https://www.csn.edu/verify
• Click “Forgot Password?” if needed to reset your password

If you still cannot log in, contact the CSN Help Desk for assistance.

New users must validate their account before they can log in to any CSN systems. If you are a student, choose the “New Student? Validate Your Account Here” link on the home page. You will be prompted to log in to complete the validation and set up your password and Multi-Factor Authentication (MFA) options.

Faculty & Staff: Use the account validation process that was emailed to you upon being hired.

If you have a Hardware Token instead of a phone, you must reset your password via email or contact the Help Desk. 

You can reset your password by clicking “Forgot Password?” on the GoCSN login page. From there, you will be guided through the password reset process.

Additionally, if you are already logged in to GoCSN, you can also reset your password under your Profile located in the top, right of the page.

Microsoft Authenticator adds an extra layer of security versus email for account recovery and still allows for self-service reset when you forget your password and can’t access email.

Email is currently available as a password reset option.

However, if you forgot your password or can’t access your email you will need to contact the CSN Help Desk for assistance and won’t be able to use the self-service password reset tool.

GoCSN supports Single Sign-On (SSO) for most applications, meaning you can log in once and access them without signing in again.

However, not all systems support SSO. Some applications:

• May redirect you to a vendor-hosted page before opening
• May require separate credentials
• May not integrate with CSN’s authentication systems

This is expected behavior and depends on the application vendor.

The updated GoCSN system was redesigned to provide a cleaner and more relevant experience.

You may see fewer applications because:

• Outdated or unused applications were removed
• Links to general webpages were eliminated
• Applications are now assigned based on your role

If you believe something is missing, contact the Help Desk. Please include:

• Your name and department or role
• The application name
• The URL for the application if known

Yes, if your department just launched a new application you can submit a request through the Help Desk to have a tile created. Requests must be for applications (not general web pages).

Please include:

• Your name and department
• The application name
• The URL for the application
• Who should have access (students, faculty, staff, or a small subset of users)

Please submit a Help Desk ticket and include:

• Your name and department
• The application name and URL if known
• An explanation on what needs completed (tile removed, error, etc.)

If an application does not open, it may be due to:

• Pop-ups being blocked by your browser
• You do not have access to that application
• The application requires a separate login
• A temporary system or network issue

Try:

• Allowing pop-ups in your browser
• Using a different browser (Chrome or Edge recommended)
• Searching for the application again

If the issue continues, contact the Help Desk.

The GoCSN dashboard is organized to help you quickly find your applications:

1. Frequents – Your most frequently used apps. This is automatically updated to show the top 10 most frequented applications based on the tiles you click.
2. All Applications – A full list of applications available to you
3. Search Bar – Quickly locate apps by name

This layout is designed to reduce time spent searching and improve usability.

Applications are automatically added and reordered based on how frequently you use them.

• You cannot manually add or remove apps
• The system updates based on your activity
• Up to 10 applications will be displayed

If an application is not listed, use the search feature to find it.

For the best experience, use the current version of:

• Google Chrome
• Microsoft Edge
• Safari

Older browsers may not fully support all features.

If something isn’t working correctly:

1. Refresh your browser
2. Try a different browser (Chrome or Edge recommended)
3. Check for error messages

If the issue continues, contact the Help Desk and include:

• The application name
• What you expected to happen
• What actually happened

This helps resolve issues more quickly.

Support is available through the CSN Help Desk:

• Call: 702-651-HELP (4357)
• Email us: help.desk@csn.edu
• Self Submit Portal or Chat (available 7 am-9 pm PT)