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OTS Help Desk

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Welcome to the OTS Help Desks!

CSN has two help desks ready to assist with your success. Both help desks are available to assist students, faculty, and staff. To report an issue, contact one of the help desks below. A representative will gather all pertinent information and will attempt to resolve your issue. If additional technical assistance is required, your ticket will be reassigned to the appropriate team or department for further follow-up and resolution. We are committed to providing you with excellent customer service and prompt support solutions.

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OTS Help Desk

Contact us for any assistance needed with CSN owned technology such as your assigned computer, software, or connecting to college resources. You can reach us one of several ways.

Log in on the right of this page to create your own ticket. (24x7)
Click the chat button (7am – 9pm PT)
Call us at 702-651-4357 (HELP) (24x7)
Email us at Help.Desk @csn.edu (24x7)

CSN Call Center

General questions such as assistance with navigating MyCSN, unlocking accounts and resetting passwords, and questions related to registration, payment, counseling, etc...  Our techs are only a phone call away and are available M-F 9am-7pm.

Call 702-651-4357

Help Desk Priorities

Server Maintenance

OTS performs regularly scheduled maintenance on CSN servers, computers, and network equipment to help CSN services maintain optimal performance. Scheduled maintenance of information technology resources is critical to the overall health and security of CSN’s computing environment. During this time, CSN services and systems may be unavailable. The maintenance required during these times may require a reboot of your computer. Please be sure you are saving all work and documents prior to leaving for the day. Computer OS updates and patching occur every Tuesday. System maintenance is performed from midnight-5am every first, third, and fourth Saturday of every month.

Additional Resources